Customereye

Trailersplus

Automotive & Mobility • United Stateswww.trailersplus.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.39 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#98of 265
Top 37% · Upper Half
#1 (best)#265 (worst)
#96Peer
#97Peer
#98This company
#99Peer
#100Peer

Overall Customer Sentiment

Above Average

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering June 2024 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 569 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.9%
Product Quality
21.2%
Loyalty
11.5%
Response Speed
8.6%
Onboarding
8.5%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 4.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW18/100
18/100
signal score
  • Built from a negative-review share of 18.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
79.3%
4
4.3%
3
2.3%
2
4.0%
1
10.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 0.0% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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