Cottman of Louisville

Automotive & Mobility • Louisville, KYwww.cottmanoflouisville.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−75.0 vs. last month4.87 ★ average rating · 530 reviews

Competitive Performance Rank

Among fully-analyzed Automotive & Mobility companies

#13of 265

Top 5% · Top Tier

#1 (best)#265 (worst)

#11Peer

#12Peer

#13This company

#14Peer

#15Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 13% negative

85%

positive

Positive85%
Neutral2%
Negative13%

Sentiment Balance

Covering February 2021 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 524 reviews across the months with enough data to chart reliably (min 3/month), most recent: February 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.1%

Loyalty

19.0%

Product Quality

16.9%

Pricing

12.5%

Problem Resolution

9.0%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW19/100

19/100

signal score

•Built from a negative-review share of 19.0% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

92.3%

4★

5.1%

3★

1.1%

2★

0.6%

1★

0.9%

Based on 530 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 96.8% in the three months before that.

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