Totaljobs

Jobs & Recruitment • United Kingdomwww.totaljobs.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

53/100

+3.5 vs. last month4.72 ★ average rating · 606 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#48of 78

Top 62% · Mid Pack

#1 (best)#78 (worst)

#46Peer

#47Peer

#48This company

#49Peer

#50Peer

Overall Customer Sentiment

Mid Pack

84% of reviews positive, 14% negative

84%

positive

Positive84%
Neutral2%
Negative14%

Sentiment Balance

Covering November 2024 — 24 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 83% of reviews in this period, with 17% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

33.5%

Product Quality

17.3%

Problem Resolution

11.8%

Response Speed

11.3%

Communication

7.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW22/100

22/100

signal score

•Built from a negative-review share of 13.7% across this company's analyzed reviews.
•4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating

5★

89.8%

4★

4.0%

3★

0.5%

2★

0.3%

1★

5.4%

Based on 606 analyzed reviews. Sentiment is holding steady: 92.3% of reviews in the last three months were positive, compared with 93.6% in the three months before that.

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