Customereye

Tonies UK

Entertainment & Events • United Kingdomwww.tonies.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+27.0 vs. last month4.39 ★ average rating · 881 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#139of 322
Top 43% · Upper Half
#1 (best)#322 (worst)
#137Peer
#138Peer
#139This company
#140Peer
#141Peer

Overall Customer Sentiment

Above Average

84% of reviews positive, 15% negative

84%
positive
  • Positive84%
  • Neutral1%
  • Negative15%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 866 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.6%
Loyalty
18.0%
Customer Support
15.5%
Problem Resolution
9.8%
Onboarding
9.3%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM34/100
34/100
signal score
  • Built from a negative-review share of 14.8% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
80.1%
4
2.8%
3
3.3%
2
3.3%
1
10.4%

Based on 881 analyzed reviews. Sentiment is slipping: 58.6% of reviews in the last three months were positive, compared with 74.6% in the three months before that.

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