Customereye

Tonies UK

Entertainment & Events • United Kingdomwww.tonies.com

Review data last updated .

Based on public reviews and response behavior.

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986 reviews over 1,359 days (about 22 per month). Busiest month: 14% of reviews. Languages: en 82%, unknown 16%, de 1%.

Overall Score

69/100
−7.3 vs. last month3.27 ★ average rating · 986 reviews
69/100 from 986 reviews over 34 months, high confidence.

Entertainment & Events average: score 59.8, rating 4.07 stars, reply rate 35.0%, over 995 ranked companies · benchmark 7 Oct 2026

Score

69.2

Industry average 59.8

9.5 above average

Rating

3.27

Industry average 4.07

0.80 below average

Reply rate

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Industry average 35.0%

not measured

Competitive Performance Rank

Among ranked Entertainment & Events companies

#317of 995 ranked in Entertainment & Events
Top 32% · Upper Halfup 10 from last month
#1 (best)#995 (worst)
#315Peer
#316Peer
#317This company
#318Peer
#319Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Above Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral2%
  • Negative39%

Sentiment Balance

Covering September 2026 — 55 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 18% negative and 4% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Product Quality
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Customer Support
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Loyalty
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Problem Resolution
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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