Customereye

ATGtickets

Entertainment & Events • United Kingdomwww.atgtickets.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

55/100
+9.2 vs. last month4.87 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#127of 322
Top 39% · Upper Half
#1 (best)#322 (worst)
#125Peer
#126Peer
#127This company
#128Peer
#129Peer

Overall Customer Sentiment

Above Average

86% of reviews positive, 12% negative

86%
positive
  • Positive86%
  • Neutral1%
  • Negative12%

Sentiment Balance

Covering December 2024 — 62 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
31.7%
Product Quality
14.1%
Response Speed
13.0%
Communication
12.7%
Problem Resolution
8.9%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW16/100
16/100
signal score
  • Built from a negative-review share of 16.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
93.2%
4
4.2%
3
0.8%
2
0.2%
1
1.7%

Based on 600 analyzed reviews.

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