Based on public reviews and response behavior.
600 reviews over 18 days (about 1015 per month). Busiest month: 90% of reviews — one month dominates this sample.
Entertainment & Events average: score 60.5, rating 4.10 stars, reply rate 35.0%, over 1,098 ranked companies · benchmark 9 Oct 2026
Score
55.3
Industry average 60.5
5.2 below average
Rating
4.87
Industry average 4.10
0.77 above average
Reply rate
—
Industry average 35.0%
not measured
Among ranked Entertainment & Events companies
Only companies with enough recent, scoreable reviews are ranked.
86% of reviews positive, 12% negative
Covering December 2024 — 62 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 95% of reviews in this period, with 5% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 600 analysed reviews.
No weakness themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,098 ranked companies in Entertainment & Events (benchmark 9 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 4% of reviews against an industry average of 35%. Unanswered negative reviews are the most visible gap on the profile; a short public reply within days closes it.
"Customer Support" is the strongest recurring theme in the reviews: 488 mentions with a sentiment score of 86.50/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
Included in the full report
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