Customereye

The Profs

Professional Certification & Skills • United Kingdomwww.theprofs.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

60/100
4.91 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Professional Certification & Skills companies

#77of 281
Top 27% · Upper Half
#1 (best)#281 (worst)
#75Peer
#76Peer
#77This company
#78Peer
#79Peer

Overall Customer Sentiment

Above Average

94% of reviews positive, 5% negative

94%
positive
  • Positive94%
  • Neutral1%
  • Negative5%

Sentiment Balance

Covering November 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.2%
Product Quality
19.4%
Loyalty
19.0%
Onboarding
7.6%
Response Speed
6.1%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • Built from a negative-review share of 10.3% across this company's analyzed reviews.
  • The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5
95.2%
4
3.2%
3
0.2%
2
0.7%
1
0.8%

Based on 600 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 97.0% in the three months before that.

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