Customereye

TheGiftCardCentre - home of The original WishCard

Gifts & Party Supplies • United Kingdomwww.thegiftcardcentre.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

63/100
−10.3 vs. last month4.54 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#44of 149
Top 30% · Upper Half
#1 (best)#149 (worst)
#42Peer
#43Peer
#44This company
#45Peer
#46Peer

Overall Customer Sentiment

Above Average

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering November 2024 — 14 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 71% of reviews in this period, with 14% negative and 14% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.5%
Response Speed
17.0%
Onboarding
15.9%
Customer Support
13.8%
Product Quality
11.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 1.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW17/100
17/100
signal score
  • Built from a negative-review share of 26.7% across this company's analyzed reviews.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
81.7%
4
6.8%
3
2.2%
2
2.2%
1
7.2%

Based on 600 analyzed reviews. Sentiment is improving: 96.4% of reviews in the last three months were positive, compared with 88.9% in the three months before that.

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