Box of Hugs London

Gifts & Party Supplies • United Kingdomboxofhugs.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

75/100

4.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#3of 149

Top 2% · Top Tier

#1 (best)#149 (worst)

#1Peer

#2Peer

#3This company

#4Peer

#5Peer

Overall Customer Sentiment

Category Leader

96% of reviews positive, 4% negative

96%

positive

Positive96%
Neutral0%
Negative4%

Sentiment Balance

Covering November 2024 — 36 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 97% of reviews in this period, with 3% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

22.5%

Product Quality

19.9%

Customer Support

15.0%

Loyalty

11.5%

Response Speed

10.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW9/100

9/100

signal score

•Built from a negative-review share of 8.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating

5★

94.7%

4★

2.2%

3★

1.7%

2★

0.2%

1★

1.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 99.1% of reviews in the last three months were positive, compared with 98.4% in the three months before that.

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