Customereye

THECBDSHOP

Supplements & Nutrition • United Kingdomwww.thecbdshop.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.75 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#195of 301
Top 65% · Mid Pack
#1 (best)#301 (worst)
#193Peer
#194Peer
#195This company
#196Peer
#197Peer

Overall Customer Sentiment

Mid Pack

81% of reviews positive, 18% negative

81%
positive
  • Positive81%
  • Neutral1%
  • Negative18%

Sentiment Balance

Covering December 2023 — 13 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 582 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2023.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
19.1%
Delivery Shipping
18.6%
Customer Support
14.7%
Response Speed
12.2%
Loyalty
12.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM43/100
43/100
signal score
  • Built from a negative-review share of 28.3% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5
88.7%
4
5.3%
3
1.2%
2
1.5%
1
3.3%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 93.8% in the three months before that.

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