Customereye

Sunstatehemp

Supplements & Nutrition • United Statessunstatehemp.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

49/100
+28.8 vs. last month4.43 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#248of 301
Top 82% · Bottom Tier
#1 (best)#301 (worst)
#246Peer
#247Peer
#248This company
#249Peer
#250Peer

Overall Customer Sentiment

Below Average

73% of reviews positive, 25% negative

73%
positive
  • Positive73%
  • Neutral3%
  • Negative25%

Sentiment Balance

Covering August 2024 — 20 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 15% negative and 10% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
22.4%
Product Quality
19.2%
Customer Support
12.0%
Response Speed
12.0%
Loyalty
10.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Problem Resolution, making up 3.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100
48/100
signal score
  • Built from a negative-review share of 32.7% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
76.5%
4
7.2%
3
5.8%
2
4.2%
1
6.3%

Based on 600 analyzed reviews. Sentiment is slipping: 75.2% of reviews in the last three months were positive, compared with 92.2% in the three months before that.

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