Customereye

Tennisexpress

Gambling & Betting • United Stateswww.tennisexpress.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

42/100
+6.9 vs. last month3.65 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#74of 91
Top 81% · Bottom Tier
#1 (best)#91 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Below Average

58% of reviews positive, 40% negative

58%
positive
  • Positive58%
  • Neutral3%
  • Negative40%

Sentiment Balance

Covering September 2024 — 20 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 70% of reviews in this period, with 30% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
25.3%
Product Quality
14.4%
Loyalty
13.4%
Response Speed
11.4%
Customer Support
9.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 25.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 42.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
55.7%
4
7.5%
3
6.5%
2
6.5%
1
23.8%

Based on 600 analyzed reviews. Sentiment is improving: 83.3% of reviews in the last three months were positive, compared with 72.6% in the three months before that.

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