TELUS

Mobile & Telecom • Canadawww.telus.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

36/100

+15.1 vs. last month1.34 ★ average rating · 673 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#97of 114

Top 85% · Bottom Tier

#1 (best)#114 (worst)

#95Peer

#96Peer

#97This company

#98Peer

#99Peer

Overall Customer Sentiment

Below Average

22% of reviews positive, 76% negative

22%

positive

Positive22%
Neutral2%
Negative76%

Sentiment Balance

Covering August 2026 — 19 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 53% negative and 5% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 658 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

22.4%

Loyalty

14.8%

Communication

13.0%

Response Speed

11.3%

Pricing

10.8%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 22.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH86/100

86/100

signal score

•Built from a negative-review share of 76.2% across this company's analyzed reviews.
•43 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.3avg rating

5★

6.7%

4★

0.9%

3★

1.5%

2★

1.3%

1★

89.6%

Based on 673 analyzed reviews. Sentiment is improving: 51.9% of reviews in the last three months were positive, compared with 0.0% in the three months before that.

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