Based on public reviews and response behavior.
600 reviews over 250 days (about 73 per month). Busiest month: 18% of reviews.
Computers & Hardware average: score 58.0, rating 4.31 stars, reply rate 30.8%, over 263 ranked companies · benchmark 7 Oct 2026
Score
43.5
Industry average 58.0
14.5 below average
Rating
3.80
Industry average 4.31
0.51 below average
Reply rate
—
Industry average 30.8%
not measured
Among ranked Computers & Hardware companies
Only companies with enough recent, scoreable reviews are ranked.
64% of reviews positive, 34% negative
Covering November 2024 — 39 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.
Share of theme mentions
Themes extracted from 600 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 263 ranked companies in Computers & Hardware (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around customer support scores -0.296 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 43.5 sits in the bottom quarter of about 250 ranked Computers & Hardware companies (25th percentile: 50, median: 57). The weakest topic and the reply rate are the two levers that move this score fastest.
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