Tech21

Computers & Hardware • United Kingdomwww.tech21.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

44/100

+26.6 vs. last month3.80 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Computers & Hardware companies

#107of 127

Top 84% · Bottom Tier

#1 (best)#127 (worst)

#105Peer

#106Peer

#107This company

#108Peer

#109Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%

positive

Positive64%
Neutral2%
Negative34%

Sentiment Balance

Covering November 2024 — 39 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

18.0%

Communication

18.0%

Delivery Shipping

15.8%

Customer Support

11.7%

Loyalty

10.9%

Most feedback concerns Product Quality.

The most common complaint theme is Delivery Shipping, making up 15.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH70/100

70/100

signal score

•Built from a negative-review share of 41.0% across this company's analyzed reviews.
•7 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.8avg rating

5★

61.2%

4★

7.2%

3★

4.0%

2★

5.5%

1★

22.2%

Based on 600 analyzed reviews. Sentiment is slipping: 64.0% of reviews in the last three months were positive, compared with 79.8% in the three months before that.

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