Customereye

The Snugg

Computers & Hardware • United Kingdomthesnugg.co.uk

Review data last updated .

Based on public reviews and response behavior.

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600 reviews over 2,434 days (about 7.5 per month). Busiest month: 9% of reviews.

Overall Score

68/100
+10.0 vs. last month4.57 ★ average rating · 600 reviews
68/100 from 600 reviews over 53 months, high confidence.

Computers & Hardware average: score 57.2, rating 4.28 stars, reply rate 30.4%, over 247 ranked companies · benchmark 6 Oct 2026

Score

67.6

Industry average 57.2

10.4 above average

Rating

4.57

Industry average 4.28

0.29 above average

Reply rate

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Industry average 30.4%

not measured

Competitive Performance Rank

Among ranked Computers & Hardware companies

#56of 247 ranked in Computers & Hardware
Top 23% · Top Tier
#1 (best)#247 (worst)
#54Peer
#55Peer
#56This company
#57Peer
#58Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

80% of reviews positive, 18% negative

80%
positive
  • Positive80%
  • Neutral2%
  • Negative18%

Sentiment Balance

Covering June 2023 — 5 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
HiddenHidden

Theme Distribution

Share of theme mentions

Customer Support
Hidden
Loyalty
Hidden
Product Quality
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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