Surfmountain

Hobbies & Arts • Bangorwww.surfmountain.com

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

67/100

−3.3 vs. last month4.82 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#104of 467

Top 22% · Top Tier

#1 (best)#467 (worst)

#102Peer

#103Peer

#104This company

#105Peer

#106Peer

Overall Customer Sentiment

Category Leader

79% of reviews positive, 19% negative

79%

positive

Positive79%
Neutral2%
Negative19%

Sentiment Balance

Covering May 2018 — 5 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2018.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

21.6%

Response Speed

15.9%

Product Quality

15.0%

Customer Support

13.2%

Loyalty

11.6%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW21/100

21/100

signal score

•Built from a negative-review share of 20.7% across this company's analyzed reviews.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating

5★

90.0%

4★

5.8%

3★

1.7%

2★

1.3%

1★

1.2%

Based on 600 analyzed reviews. Sentiment is holding steady: 97.2% of reviews in the last three months were positive, compared with 98.1% in the three months before that.

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