Customereye

Starbucks

Food & Beveragewww.starbucks.com

Review data last updated .

Based on public reviews and response behavior.

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800 reviews over 339 days (about 72 per month). Busiest month: 35% of reviews. Languages: en 84%, nl 3%, de 3%.

Overall Score

48/100
+15.5 vs. last month2.80 ★ average rating · 800 reviews
48/100 from 800 reviews over 12 months, high confidence.

Food & Beverage average: score 61.8, rating 4.22 stars, reply rate 32.8%, over 2,959 ranked companies · benchmark 14 Oct 2026

Score

47.9

Industry average 61.8

13.9 below average

Rating

2.80

Industry average 4.22

1.42 below average

Reply rate

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Industry average 32.8%

not measured

Competitive Performance Rank

Among ranked Food & Beverage companies

#2494of 2959 ranked in Food & Beverage
Top 84% · Bottom Tierup 89 from last month
#1 (best)#2959 (worst)
#2492Peer
#2493Peer
#2494This company
#2495Peer
#2496Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

45% of reviews positive, 54% negative

45%
positive
  • Positive45%
  • Neutral1%
  • Negative54%

Sentiment Balance

Covering August 2026 — 276 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 33% negative and 3% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Pricing
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Loyalty
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Customer Support
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Onboarding
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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