Customereye

Springfield Camping

Hobbies & Artswww.springfield-camping.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

68/100
+12.5 vs. last month4.92 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#73of 467
Top 16% · Top Tier
#1 (best)#467 (worst)
#71Peer
#72Peer
#73This company
#74Peer
#75Peer

Overall Customer Sentiment

Category Leader

83% of reviews positive, 14% negative

83%
positive
  • Positive83%
  • Neutral3%
  • Negative14%

Sentiment Balance

Covering October 2018 — 5 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2018.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Response Speed
16.5%
Customer Support
16.1%
Product Quality
15.4%
Loyalty
10.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM38/100
38/100
signal score
  • •Built from a negative-review share of 20.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.9avg rating
5★
95.0%
4★
3.5%
3★
0.5%
2★
0.2%
1★
0.8%

Based on 600 analyzed reviews. Sentiment is slipping: 0.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

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