Spectrum

Mobile & Telecom • United Stateswww.spectrum.com

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

37/100

−0.7 vs. last month1.75 ★ average rating · 1,114 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#93of 114

Top 82% · Bottom Tier

#1 (best)#114 (worst)

#91Peer

#92Peer

#93This company

#94Peer

#95Peer

Overall Customer Sentiment

Below Average

23% of reviews positive, 76% negative

23%

positive

Positive23%
Neutral1%
Negative76%

Sentiment Balance

Covering August 2026 — 12 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 25% of reviews in this period, with 75% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,111 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

20.8%

Loyalty

15.2%

Pricing

13.0%

Problem Resolution

11.2%

Communication

11.1%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 20.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH100/100

100/100

signal score

•Built from a negative-review share of 75.7% across this company's analyzed reviews.
•53 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

1.8avg rating

5★

11.5%

4★

3.6%

3★

5.5%

2★

7.6%

1★

71.8%

Based on 1,114 analyzed reviews. Sentiment is slipping: 32.4% of reviews in the last three months were positive, compared with 52.7% in the three months before that.

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