Customereye

Snuggle-Pedic

Home & Living • United Stateswww.snugglepedic.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

52/100
4.47 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#406of 675
Top 60% · Mid Pack
#1 (best)#675 (worst)
#404Peer
#405Peer
#406This company
#407Peer
#408Peer

Overall Customer Sentiment

Mid Pack

79% of reviews positive, 19% negative

79%
positive
  • Positive79%
  • Neutral3%
  • Negative19%

Sentiment Balance

Covering March 2022 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 591 reviews across the months with enough data to chart reliably (min 3/month), most recent: March 2022.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
20.6%
Delivery Shipping
18.9%
Loyalty
16.4%
Customer Support
13.5%
Pricing
8.0%

Most feedback concerns Product Quality.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW15/100
15/100
signal score
  • Built from a negative-review share of 22.7% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
75.2%
4
10.5%
3
5.8%
2
3.0%
1
5.5%

Based on 600 analyzed reviews. Sentiment is improving: 100.0% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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