Customereye

Skipton Building Society

Real Estate & Property • United Kingdomwww.skipton.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 65 days (about 94 per month). Busiest month: 45% of reviews. Languages: en 98%, unknown 2%.

Overall Score

67/100
Short observation window (65 days)
−15.6 vs. last month4.04 ★ average rating · 200 reviews
67/100 from 200 reviews over 3 months, moderate confidence. trend not shown: window under six months.

Real Estate & Property average: score 68.2, rating 4.27 stars, reply rate 48.8%, over 1,132 ranked companies · benchmark 3 Nov 2026

Score

67.3

Industry average 68.2

0.9 below average

Rating

4.04

Industry average 4.27

0.23 below average

Reply rate

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Industry average 48.8%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#662of 1132 ranked in Real Estate & Property
Top 58% · Mid Packdown 75 from last month
#1 (best)#1132 (worst)
#660Peer
#661Peer
#662This company
#663Peer
#664Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Mid Pack

71% of reviews positive, 29% negative

71%
positive
  • Positive71%
  • Neutral1%
  • Negative28%

Sentiment Balance

Covering September 2026 — 40 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Based on 3 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Customer Support
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Response Speed
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Communication
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Product Quality
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Loyalty
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How this analysis was produced

The figures on this page come from the most recent reviews this company received, up to a per-company limit, so the period they cover depends on how quickly this company receives reviews: a busy company's sample may span only a few weeks, a quieter company's may span years. The window actually covered is stated above with the score. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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