Based on public reviews and response behavior.
215 days of reviews, with a steady monthly review flow. Busiest month: 40% of reviews. Languages: en 100%.
Flight & Hotel Booking average: score 69.9, rating 4.45 stars, reply rate 46.6%, over 1,253 ranked companies · benchmark 5 Nov 2026
Score
95.0
Industry average 69.9
25.1 above average
Rating
4.71
Industry average 4.45
0.26 above average
Reply rate
—
Industry average 46.6%
not measured
Among ranked Flight & Hotel Booking companies
Only companies with enough recent, scoreable reviews are ranked.
94% of reviews positive, 6% negative
Covering September 2026, not the company's full review history.
Takeaway: Positive sentiment accounts for 94% of reviews in this period, with 6% negative and 0% neutral.
Share of theme mentions
Themes from this company's most recent reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,253 ranked companies in Flight & Hotel Booking (benchmark 5 Nov 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.112 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 95.0 places the company in the top quarter of about 1,300 ranked Flight & Hotel Booking companies (75th percentile: 80). Keep the drivers behind it visible in customer communication and watch the weakest topic so the position holds.
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