Customereye

Scott Findlay

Home Serviceswww.scottfindlay.co.uk

Review data last updated .

Based on public reviews and response behavior.

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100 reviews over 65 days (about 47 per month). Busiest month: 58% of reviews — one month dominates this sample. Languages: en 97%, unknown 2%, fr 1%.

Overall Score

78/100
Short observation window (65 days)
−5.1 vs. last month4.96 ★ average rating · 100 reviews
78/100 from 100 reviews over 3 months, moderate confidence. trend not shown: window under six months. one month holds 58% of the reviews.

Home Services average: score 61.5, rating 4.27 stars, reply rate 46.8%, over 414 ranked companies · benchmark 16 Sept 2026

Score77.7vs 61.516.2Rating4.96vs 4.270.69Reply ratevs 46.8%

Competitive Performance Rank

Among ranked Home Services companies

#54of 414 ranked in Home Services
Top 13% · Top Tier
#1 (best)#414 (worst)
#52Peer
#53Peer
#54This company
#55Peer
#56Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Category Leader

91% of reviews positive, 9% negative

91%
positive
  • Positive91%
  • Neutral0%
  • Negative9%

Sentiment Balance

Covering August 2026 — 25 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 12% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 3 months of reviews, too short to read a trend

Half or more of these reviews arrived in a single month

Theme Distribution

Share of theme mentions

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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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