Customereye

Reed (.co.uk)

Jobs & Recruitment • United Kingdomwww.reed.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

57/100
+50.0 vs. last month3.62 ★ average rating · 1,117 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#39of 78
Top 50% · Upper Half
#1 (best)#78 (worst)
#37Peer
#38Peer
#39This company
#40Peer
#41Peer

Overall Customer Sentiment

Above Average

59% of reviews positive, 39% negative

59%
positive
  • Positive59%
  • Neutral3%
  • Negative39%

Sentiment Balance

Covering June 2026 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,074 reviews across the months with enough data to chart reliably (min 3/month), most recent: June 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
18.1%
Delivery Shipping
17.5%
Customer Support
13.5%
Response Speed
11.4%
Loyalty
11.1%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 6.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 38.9% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.6avg rating
5
57.7%
4
4.3%
3
6.1%
2
6.5%
1
25.4%

Based on 1,117 analyzed reviews. Sentiment is improving: 50.0% of reviews in the last three months were positive, compared with 42.9% in the three months before that.

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