Florence

Jobs & Recruitment • United Kingdomwww.florence.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

50/100

4.25 ★ average rating · 950 reviews

Competitive Performance Rank

Among fully-analyzed Jobs & Recruitment companies

#62of 78

Top 79% · Bottom Tier

#1 (best)#78 (worst)

#60Peer

#61Peer

#62This company

#63Peer

#64Peer

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%

positive

Positive75%
Neutral2%
Negative23%

Sentiment Balance

Covering October 2025 — 4 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 921 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2025.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

19.5%

Product Quality

17.2%

Loyalty

13.3%

Pricing

11.3%

Problem Resolution

10.4%

Most feedback concerns Customer Support.

The most common complaint theme is Delivery Shipping, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM42/100

42/100

signal score

•Built from a negative-review share of 23.1% across this company's analyzed reviews.
•2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.3avg rating

5★

67.5%

4★

12.3%

3★

6.7%

2★

4.2%

1★

9.3%

Based on 950 analyzed reviews. Sentiment is slipping: 40.0% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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