Customereye

Florence

Jobs & Recruitment • United Kingdomwww.florence.co.uk

Review data last updated .

Based on public reviews and response behavior.

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950 reviews.

Overall Score

50/100
4.25 ★ average rating · 950 reviews
50/100 from 950 reviews, high confidence.

Jobs & Recruitment average: score 66.9, rating 4.39 stars, reply rate 44.1%, over 386 ranked companies · benchmark 7 Oct 2026

Score

49.7

Industry average 66.9

17.2 below average

Rating

4.25

Industry average 4.39

0.14 below average

Reply rate

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Industry average 44.1%

not measured

Competitive Performance Rank

Among ranked Jobs & Recruitment companies

#334of 386 ranked in Jobs & Recruitment
Top 87% · Bottom Tier
#1 (best)#386 (worst)
#332Peer
#333Peer
#334This company
#335Peer
#336Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

75% of reviews positive, 23% negative

75%
positive
  • Positive75%
  • Neutral2%
  • Negative23%

Sentiment Balance

Covering October 2025 — 4 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 50% of reviews in this period, with 50% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
Hidden
Product Quality
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Loyalty
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Delivery Shipping
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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