Customereye

reallymoving

Real Estate & Property • United Kingdomwww.reallymoving.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

44/100
4.06 ★ average rating · 601 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#81of 92
Top 88% · Bottom Tier
#1 (best)#92 (worst)
#79Peer
#80Peer
#81This company
#82Peer
#83Peer

Overall Customer Sentiment

Below Average

64% of reviews positive, 34% negative

64%
positive
  • Positive64%
  • Neutral2%
  • Negative34%

Sentiment Balance

Covering August 2024 — 5 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 597 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
17.7%
Communication
16.1%
Response Speed
14.5%
Onboarding
12.0%
Pricing
11.8%

Most feedback concerns Customer Support.

The most common complaint theme is Communication, making up 16.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM49/100
49/100
signal score
  • Built from a negative-review share of 33.9% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5
66.2%
4
8.5%
3
5.0%
2
5.8%
1
14.5%

Based on 601 analyzed reviews. Sentiment is slipping: 80.0% of reviews in the last three months were positive, compared with 90.0% in the three months before that.

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