Customereye

McCarthy Stone

Real Estate & Property • United Kingdomwww.mccarthyandstone.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

60/100
4.78 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#32of 92
Top 35% · Upper Half
#1 (best)#92 (worst)
#30Peer
#31Peer
#32This company
#33Peer
#34Peer

Overall Customer Sentiment

Above Average

93% of reviews positive, 6% negative

93%
positive
  • Positive93%
  • Neutral1%
  • Negative6%

Sentiment Balance

Covering November 2024 — 27 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 93% of reviews in this period, with 7% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
29.5%
Loyalty
19.0%
Product Quality
14.8%
Pricing
8.8%
Delivery Shipping
6.4%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW11/100
11/100
signal score
  • •Built from a negative-review share of 8.7% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
89.8%
4★
5.3%
3★
0.8%
2★
0.5%
1★
3.5%

Based on 600 analyzed reviews. Sentiment is holding steady: 94.7% of reviews in the last three months were positive, compared with 95.0% in the three months before that.

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