Purina

Veterinary & Pet Services • United Kingdomwww.purina.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

+18.8 vs. last month2.34 ★ average rating · 847 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#79of 92

Top 86% · Bottom Tier

#1 (best)#92 (worst)

#77Peer

#78Peer

#79This company

#80Peer

#81Peer

Overall Customer Sentiment

Below Average

44% of reviews positive, 54% negative

44%

positive

Positive44%
Neutral2%
Negative54%

Sentiment Balance

Covering August 2026 — 28 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 89% of reviews in this period, with 11% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 808 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Loyalty

24.0%

Pricing

15.9%

Product Quality

12.9%

Problem Resolution

11.7%

Customer Support

8.7%

Most feedback concerns Loyalty.

The most common complaint theme is Loyalty, making up 24.0% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH74/100

74/100

signal score

•Built from a negative-review share of 54.1% across this company's analyzed reviews.
•24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.3avg rating

5★

30.1%

4★

1.9%

3★

3.0%

2★

2.2%

1★

62.8%

Based on 847 analyzed reviews. Sentiment is holding steady: 89.7% of reviews in the last three months were positive, compared with 85.8% in the three months before that.

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