Customereye

Ocean County Veterinary Hospital

Veterinary & Pet Services • Lakewoodocvh.com

Review data last updated .

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

58/100
4.82 ★ average rating · 1,142 reviews

Competitive Performance Rank

Among fully-analyzed Veterinary & Pet Services companies

#45of 92
Top 49% · Upper Half
#1 (best)#92 (worst)
#43Peer
#44Peer
#45This company
#46Peer
#47Peer

Overall Customer Sentiment

Above Average

90% of reviews positive, 8% negative

90%
positive
  • Positive90%
  • Neutral1%
  • Negative8%

Sentiment Balance

Covering May 2021 — 3 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 33% of reviews in this period, with 67% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,118 reviews across the months with enough data to chart reliably (min 3/month), most recent: May 2021.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support
26.6%
Loyalty
23.0%
Product Quality
18.1%
Pricing
10.4%
Response Speed
6.3%

Most feedback concerns Customer Support.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW10/100
10/100
signal score
  • •Built from a negative-review share of 8.1% across this company's analyzed reviews.
  • •1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.8avg rating
5★
90.3%
4★
5.3%
3★
2.3%
2★
0.8%
1★
1.3%

Based on 1,142 analyzed reviews. Sentiment is holding steady: 100.0% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis