Based on public reviews and response behavior.
489 reviews over 1,781 days (about 8.4 per month). Busiest month: 70% of reviews — one month dominates this sample.
Home Services average: score 70.3, rating 4.63 stars, reply rate 44.5%, over 2,037 ranked companies · benchmark 16 Oct 2026
Score
51.8
Industry average 70.3
18.5 below average
Rating
3.09
Industry average 4.63
1.54 below average
Reply rate
—
Industry average 44.5%
not measured
Among ranked Home Services companies
Only companies with enough recent, scoreable reviews are ranked.
50% of reviews positive, 48% negative
Covering August 2024 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 40% of reviews in this period, with 60% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 489 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,037 ranked companies in Home Services (benchmark 16 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Sentiment has been declining (trajectory: -0.245). Review the worst months in the trend data to identify specific operational or product issues.
An overall score of 51.8 sits in the bottom quarter of about 2,000 ranked Home Services companies (25th percentile: 61, median: 73). The weakest topic and the reply rate are the two levers that move this score fastest.
Included in the full report
Unlock the full report — $4.99