Mats4U

Home Services • United Kingdommats4u.co.uk

Review data last updated August 10, 2026.

Request Custom AnalysisSign up free to see everything

Based on public reviews and response behavior.

Overall Score

52/100

−15.7 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home Services companies

#52of 92

Top 57% · Mid Pack

#1 (best)#92 (worst)

#50Peer

#51Peer

#52This company

#53Peer

#54Peer

Overall Customer Sentiment

Mid Pack

80% of reviews positive, 19% negative

80%

positive

Positive80%
Neutral2%
Negative19%

Sentiment Balance

Covering October 2024 — 14 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 64% of reviews in this period, with 36% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 598 reviews across the months with enough data to chart reliably (min 3/month), most recent: October 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

24.0%

Delivery Shipping

21.1%

Response Speed

13.7%

Customer Support

12.9%

Loyalty

9.9%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 3.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM40/100

40/100

signal score

•Built from a negative-review share of 25.3% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

84.8%

4★

5.5%

3★

2.8%

2★

0.8%

1★

6.0%

Based on 600 analyzed reviews. Sentiment is slipping: 76.2% of reviews in the last three months were positive, compared with 100.0% in the three months before that.

Unlock full insights