Customereye

PlantingTree™ Online Garden Center

Home & Living • United Stateswww.plantingtree.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

53/100
4.40 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Home & Living companies

#389of 675
Top 58% · Mid Pack
#1 (best)#675 (worst)
#387Peer
#388Peer
#389This company
#390Peer
#391Peer

Overall Customer Sentiment

Mid Pack

82% of reviews positive, 17% negative

82%
positive
  • Positive82%
  • Neutral1%
  • Negative17%

Sentiment Balance

Covering July 2023 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 567 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2023.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
27.8%
Product Quality
18.2%
Loyalty
13.8%
Response Speed
12.8%
Customer Support
8.8%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 6.1% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100
33/100
signal score
  • Built from a negative-review share of 16.3% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.4avg rating
5
77.0%
4
6.5%
3
4.7%
2
3.5%
1
8.3%

Based on 600 analyzed reviews. Sentiment is slipping: 28.6% of reviews in the last three months were positive, compared with 50.0% in the three months before that.

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