Customereye

Pink Casino

Gambling & Betting • United Kingdomwww.pinkcasino.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
−18.3 vs. last month2.89 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#67of 91
Top 74% · Mid Pack
#1 (best)#91 (worst)
#65Peer
#66Peer
#67This company
#68Peer
#69Peer

Overall Customer Sentiment

Mid Pack

70% of reviews positive, 29% negative

70%
positive
  • Positive70%
  • Neutral2%
  • Negative29%

Sentiment Balance

Covering November 2024 — 12 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 42% of reviews in this period, with 58% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 586 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Pricing
15.5%
Customer Support
14.7%
Loyalty
13.4%
Product Quality
12.7%
Response Speed
12.4%

Most feedback concerns Pricing.

The most common complaint theme is Pricing, making up 15.5% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH57/100
57/100
signal score
  • Built from a negative-review share of 21.7% across this company's analyzed reviews.
  • 24 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.9avg rating
5
38.2%
4
9.3%
3
2.8%
2
2.5%
1
47.2%

Based on 600 analyzed reviews. Sentiment is slipping: 14.3% of reviews in the last three months were positive, compared with 32.4% in the three months before that.

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