Personalization Mall

Gifts & Party Supplies • United Stateswww.personalizationmall.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

55/100

+38.0 vs. last month3.12 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#83of 149

Top 56% · Mid Pack

#1 (best)#149 (worst)

#81Peer

#82Peer

#83This company

#84Peer

#85Peer

Overall Customer Sentiment

Mid Pack

57% of reviews positive, 42% negative

57%

positive

Positive57%
Neutral2%
Negative42%

Sentiment Balance

Covering September 2024 — 11 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

24.2%

Product Quality

14.5%

Loyalty

13.2%

Customer Support

10.7%

Communication

9.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 24.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH72/100

72/100

signal score

•Built from a negative-review share of 52.0% across this company's analyzed reviews.
•16 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating

5★

49.5%

4★

3.0%

3★

1.3%

2★

1.8%

1★

44.3%

Based on 600 analyzed reviews. Sentiment is holding steady: 73.3% of reviews in the last three months were positive, compared with 71.4% in the three months before that.

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