Customereye

Personalised Gifts Shop

Gifts & Party Supplies • United Kingdomwww.personalisedgiftsshop.co.uk

Review data last updated .

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Based on public reviews and response behavior.

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Overall Score

66/100
−13.3 vs. last month4.09 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#36of 149
Top 24% · Top Tier
#1 (best)#149 (worst)
#34Peer
#35Peer
#36This company
#37Peer
#38Peer

Overall Customer Sentiment

Category Leader

78% of reviews positive, 22% negative

78%
positive
  • Positive78%
  • Neutral0%
  • Negative22%

Sentiment Balance

Covering November 2024 — 68 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 18% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.6%
Product Quality
15.8%
Customer Support
15.2%
Loyalty
13.8%
Response Speed
11.1%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

LOW13/100
13/100
signal score
  • •Built from a negative-review share of 15.0% across this company's analyzed reviews.
  • •4 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • •Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.1avg rating
5★
74.0%
4★
2.2%
3★
1.7%
2★
2.8%
1★
19.3%

Based on 600 analyzed reviews. Sentiment is improving: 86.9% of reviews in the last three months were positive, compared with 68.8% in the three months before that.

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