Virginia Hayward

Gifts & Party Supplies • United Kingdomwww.virginiahayward.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

+6.5 vs. last month4.62 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#26of 149

Top 17% · Top Tier

#1 (best)#149 (worst)

#24Peer

#25Peer

#26This company

#27Peer

#28Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 14% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 8 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 0% negative and 13% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

29.2%

Product Quality

19.4%

Customer Support

11.6%

Loyalty

10.9%

Onboarding

7.7%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM35/100

35/100

signal score

•Built from a negative-review share of 20.0% across this company's analyzed reviews.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.6avg rating

5★

82.0%

4★

8.7%

3★

3.2%

2★

1.5%

1★

4.7%

Based on 600 analyzed reviews. Sentiment is slipping: 86.2% of reviews in the last three months were positive, compared with 96.5% in the three months before that.

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