Customereye

Perform Better

Supplements & Nutrition • United Stateswww.performbetter.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

47/100
+7.3 vs. last month4.53 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#267of 301
Top 89% · Bottom Tier
#1 (best)#301 (worst)
#265Peer
#266Peer
#267This company
#268Peer
#269Peer

Overall Customer Sentiment

Below Average

69% of reviews positive, 29% negative

69%
positive
  • Positive69%
  • Neutral3%
  • Negative29%

Sentiment Balance

Covering September 2024 — 4 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 995 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
24.3%
Product Quality
16.3%
Response Speed
13.9%
Onboarding
12.4%
Customer Support
11.6%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 3.4% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM46/100
46/100
signal score
  • Built from a negative-review share of 28.6% across this company's analyzed reviews.
  • 1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating
5
79.8%
4
7.1%
3
4.5%
2
3.4%
1
5.2%

Based on 1,000 analyzed reviews. Sentiment is slipping: 66.7% of reviews in the last three months were positive, compared with 86.5% in the three months before that.

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