Party Pieces

Gifts & Party Supplies • United Kingdomwww.partypieces.co.uk

Review data last updated August 11, 2026.

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Based on public reviews and response behavior.

Overall Score

47/100

−33.3 vs. last month4.02 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#129of 149

Top 87% · Bottom Tier

#1 (best)#149 (worst)

#127Peer

#128Peer

#129This company

#130Peer

#131Peer

Overall Customer Sentiment

Below Average

71% of reviews positive, 29% negative

71%

positive

Positive71%
Neutral1%
Negative28%

Sentiment Balance

Covering November 2024 — 3 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 0% of reviews in this period, with 100% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 590 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been declining over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping

26.8%

Product Quality

19.7%

Loyalty

10.9%

Response Speed

10.5%

Customer Support

10.4%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Communication, making up 5.6% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH56/100

56/100

signal score

•Built from a negative-review share of 34.7% across this company's analyzed reviews.
•3 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.0avg rating

5★

66.7%

4★

6.5%

3★

6.3%

2★

3.5%

1★

17.0%

Based on 600 analyzed reviews. Sentiment is slipping: 14.3% of reviews in the last three months were positive, compared with 20.0% in the three months before that.

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