Customereye

Not On The High Street

Gifts & Party Supplies • United Kingdomwww.notonthehighstreet.com

Review data last updated .

Based on public reviews and response behavior.

Tip: Tap or click the ⓘ icons to learn how to read each section. Expand cards for evidence.

Overall Score

39/100
3.10 ★ average rating · 986 reviews

Competitive Performance Rank

Among fully-analyzed Gifts & Party Supplies companies

#147of 149
Top 99% · Bottom Tier
#1 (best)#149 (worst)
#145Peer
#146Peer
#147This company
#148Peer
#149Peer

Overall Customer Sentiment

Below Average

54% of reviews positive, 45% negative

54%
positive
  • Positive54%
  • Neutral2%
  • Negative45%

Sentiment Balance

Covering December 2025 — 3 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 100% of reviews in this period, with 0% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 902 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2025.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
17.3%
Customer Support
15.0%
Product Quality
13.4%
Loyalty
12.9%
Communication
12.5%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Delivery Shipping, making up 17.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH80/100
80/100
signal score
  • Built from a negative-review share of 44.9% across this company's analyzed reviews.
  • 14 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.1avg rating
5
43.6%
4
6.0%
3
5.3%
2
7.5%
1
37.6%

Based on 986 analyzed reviews. Sentiment is slipping: 60.0% of reviews in the last three months were positive, compared with 85.7% in the three months before that.

Unlock full insights

Sign up to view detailed data and analysis