Customereye

North American Herb & Spice

Supplements & Nutrition • United Stateswww.northamericanherbandspice.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

65/100
+5.5 vs. last month4.69 ★ average rating · 1,000 reviews

Competitive Performance Rank

Among fully-analyzed Supplements & Nutrition companies

#74of 301
Top 25% · Top Tier
#1 (best)#301 (worst)
#72Peer
#73Peer
#74This company
#75Peer
#76Peer

Overall Customer Sentiment

Category Leader

77% of reviews positive, 21% negative

77%
positive
  • Positive77%
  • Neutral2%
  • Negative21%

Sentiment Balance

Covering July 2026 — 15 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 87% of reviews in this period, with 13% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,000 reviews across the months with enough data to chart reliably (min 3/month), most recent: July 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Product Quality
22.9%
Delivery Shipping
19.0%
Customer Support
14.0%
Loyalty
13.5%
Response Speed
11.0%

Most feedback concerns Product Quality.

The most common complaint theme is Communication, making up 2.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM36/100
36/100
signal score
  • Built from a negative-review share of 21.1% across this company's analyzed reviews.
  • Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.7avg rating
5
87.4%
4
4.8%
3
2.1%
2
1.2%
1
4.5%

Based on 1,000 analyzed reviews. Sentiment is slipping: 92.9% of reviews in the last three months were positive, compared with 98.0% in the three months before that.

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