Based on public reviews and response behavior.
194 reviews over 12 days (about 492 per month). Busiest month: 88% of reviews — one month dominates this sample. Languages: en 78%, ro 11%, it 5%.
Finance & Insurance average: score 62.9, rating 4.27 stars, reply rate 49.2%, over 1,998 ranked companies · benchmark 5 Oct 2026
Score
69.0
Industry average 62.9
6.1 above average
Rating
4.49
Industry average 4.27
0.22 above average
Reply rate
—
Industry average 49.2%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
83% of reviews positive, 17% negative
Covering September 2026 — 171 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 82% of reviews in this period, with 17% negative and 1% neutral.
Based on 1 months of reviews, too short to read a trend
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 194 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 1,998 ranked companies in Finance & Insurance (benchmark 5 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around communication scores -0.106 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
The company replies to 82% of reviews against an industry average of 49%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
