Based on public reviews and response behavior.
100 reviews over 713 days (about 4.3 per month). Busiest month: 10% of reviews. Languages: en 85%, fr 15%.
Kids & Family average: score 69.3, rating 4.45 stars, reply rate 49.9%, over 105 ranked companies · benchmark 7 Oct 2026
Score
71.0
Industry average 69.3
1.7 above average
Rating
4.50
Industry average 4.45
0.05 above average
Reply rate
—
Industry average 49.9%
not measured
Among ranked Kids & Family companies
Only companies with enough recent, scoreable reviews are ranked.
85% of reviews positive, 15% negative
Covering September 2026 — 4 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 75% of reviews in this period, with 25% negative and 0% neutral.
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 105 ranked companies in Kids & Family (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
The company replies to 79% of reviews against an industry average of 50%. Public replies are read by prospects as well as reviewers; keep the cadence, and answer negative reviews first.
"Product Quality" is the strongest recurring theme in the reviews: 69 mentions with a sentiment score of 86.55/100. It is the claim customers already make for the company; use their wording in acquisition and onboarding.
