Customereye

Modelsport

Hobbies & Arts • United Kingdomwww.modelsport.co.uk

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

54/100
+5.0 vs. last month4.96 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Hobbies & Arts companies

#290of 467
Top 62% · Mid Pack
#1 (best)#467 (worst)
#288Peer
#289Peer
#290This company
#291Peer
#292Peer

Overall Customer Sentiment

Mid Pack

85% of reviews positive, 14% negative

85%
positive
  • Positive85%
  • Neutral2%
  • Negative14%

Sentiment Balance

Covering December 2024 — 168 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 88% of reviews in this period, with 10% negative and 2% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: December 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
18.9%
Customer Support
17.1%
Product Quality
16.7%
Response Speed
15.8%
Loyalty
14.4%

Most feedback concerns Delivery Shipping.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM23/100
23/100
signal score
  • Built from a negative-review share of 23.0% across this company's analyzed reviews.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

5.0avg rating
5
97.3%
4
1.7%
3
0.3%
2
0.5%
1
0.2%

Based on 600 analyzed reviews.

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