Finance & Insurancewww.makesureinsurance.co.uk
Review data last updated .
Based on public reviews and response behavior.
100 reviews over 875 days (about 3.5 per month). Busiest month: 51% of reviews — one month dominates this sample. Languages: en 100%.
Finance & Insurance average: score 63.2, rating 4.27 stars, reply rate 49.3%, over 2,125 ranked companies · benchmark 7 Oct 2026
Score
69.3
Industry average 63.2
6.1 above average
Rating
4.61
Industry average 4.27
0.34 above average
Reply rate
—
Industry average 49.3%
not measured
Among ranked Finance & Insurance companies
Only companies with enough recent, scoreable reviews are ranked.
76% of reviews positive, 23% negative
Covering December 2023 — 9 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 78% of reviews in this period, with 22% negative and 0% neutral.
Half or more of these reviews arrived in a single month
Share of theme mentions
Themes extracted from 100 analysed reviews.
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 2,125 ranked companies in Finance & Insurance (benchmark 7 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.103 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
Sentiment has been declining (trajectory: -0.343). Review the worst months in the trend data to identify specific operational or product issues.
Included in the full report
Unlock the full report — $4.99