Based on public reviews and response behavior.
76 reviews over 2,277 days (about 1 per month). Busiest month: 7% of reviews. Languages: en 100%.
Travel & Hospitality average: score 61.2, rating 3.92 stars, reply rate 39.4%, over 974 ranked companies · benchmark 15 Oct 2026
Score
40.1
Industry average 61.2
21.1 below average
Rating
1.76
Industry average 3.92
2.16 below average
Reply rate
—
Industry average 39.4%
not measured
Among ranked Travel & Hospitality companies
Only companies with enough recent, scoreable reviews are ranked.
34% of reviews positive, 66% negative
Covering September 2026 — 5 reviews, not the company's full review history.
Takeaway: Positive sentiment accounts for 60% of reviews in this period, with 40% negative and 0% neutral.
Share of theme mentions
Themes extracted from 76 analysed reviews.
No strength themes identified yet
Prioritized by observed gaps vs competitors
Rule-based cards compare this company against the 974 ranked companies in Travel & Hospitality (benchmark 15 Oct 2026).
A card that is absent means no signal qualified, not that nothing is wrong.
Customer sentiment around problem resolution scores -0.448 — below neutral. This is the weakest performing topic area and the highest-impact area for improvement.
An overall score of 40.1 sits in the bottom quarter of about 950 ranked Travel & Hospitality companies (25th percentile: 48, median: 63). The weakest topic and the reply rate are the two levers that move this score fastest.
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