Lyca Mobile UK

Mobile & Telecom • United Kingdomwww.lycamobile.co.uk

Review data last updated August 16, 2026.

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Based on public reviews and response behavior.

Overall Score

35/100

2.81 ★ average rating · 1,089 reviews

Competitive Performance Rank

Among fully-analyzed Mobile & Telecom companies

#100of 114

Top 88% · Bottom Tier

#1 (best)#114 (worst)

#98Peer

#99Peer

#100This company

#101Peer

#102Peer

Overall Customer Sentiment

Below Average

47% of reviews positive, 52% negative

47%

positive

Positive47%
Neutral2%
Negative52%

Sentiment Balance

Covering August 2026 — 7 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 29% of reviews in this period, with 71% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 1,088 reviews across the months with enough data to chart reliably (min 3/month), most recent: August 2026.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

24.8%

Communication

13.6%

Problem Resolution

13.4%

Product Quality

11.2%

Response Speed

9.4%

Most feedback concerns Customer Support.

The most common complaint theme is Customer Support, making up 24.8% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

HIGH87/100

87/100

signal score

•Built from a negative-review share of 51.6% across this company's analyzed reviews.
•27 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are more negative than earlier ones, which pushes the signal up.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

2.8avg rating

5★

40.6%

4★

3.5%

3★

1.9%

2★

4.3%

1★

49.7%

Based on 1,089 analyzed reviews. Sentiment is slipping: 18.5% of reviews in the last three months were positive, compared with 26.5% in the three months before that.

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