Customereye

Lilly Lashes

Entertainment & Events • United Stateswww.lillylashes.com

Review data last updated .

Based on public reviews and response behavior.

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Overall Score

64/100
+5.0 vs. last month3.90 ★ average rating · 546 reviews

Competitive Performance Rank

Among fully-analyzed Entertainment & Events companies

#43of 322
Top 13% · Top Tier
#1 (best)#322 (worst)
#41Peer
#42Peer
#43This company
#44Peer
#45Peer

Overall Customer Sentiment

Category Leader

73% of reviews positive, 26% negative

73%
positive
  • Positive73%
  • Neutral1%
  • Negative26%

Sentiment Balance

Covering September 2024 — 10 reviews, not the company's full review history.

positive
  • Positive
  • Neutral
  • Negative

Takeaway: Positive sentiment accounts for 80% of reviews in this period, with 20% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 535 reviews across the months with enough data to chart reliably (min 3/month), most recent: September 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Delivery Shipping
20.4%
Product Quality
19.1%
Loyalty
13.6%
Response Speed
10.1%
Customer Support
8.9%

Most feedback concerns Delivery Shipping.

The most common complaint theme is Pricing, making up 8.3% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM30/100
30/100
signal score
  • Built from a negative-review share of 36.0% across this company's analyzed reviews.
  • 2 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
  • Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.9avg rating
5
64.1%
4
6.8%
3
4.4%
2
4.8%
1
20.0%

Based on 546 analyzed reviews. Sentiment is improving: 78.6% of reviews in the last three months were positive, compared with 70.4% in the three months before that.

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