kwiff

Gambling & Betting • United Kingdomwww.kwiff.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

60/100

−0.5 vs. last month3.42 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Gambling & Betting companies

#22of 91

Top 24% · Top Tier

#1 (best)#91 (worst)

#20Peer

#21Peer

#22This company

#23Peer

#24Peer

Overall Customer Sentiment

Category Leader

67% of reviews positive, 31% negative

67%

positive

Positive67%
Neutral1%
Negative31%

Sentiment Balance

Covering November 2024 — 99 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 81% of reviews in this period, with 18% negative and 1% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 599 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been improving over the period shown.

Theme Distribution

Share of theme mentions

Product Quality

16.6%

Customer Support

13.7%

Loyalty

13.1%

Pricing

12.1%

Response Speed

12.1%

Most feedback concerns Product Quality.

The most common complaint theme is Customer Support, making up 13.7% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM48/100

48/100

signal score

•Built from a negative-review share of 38.0% across this company's analyzed reviews.
•12 reviews contain phrases that signal intent to leave, such as cancelling or switching provider.
•Recent reviews are less negative than earlier ones, which pulls the signal down.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

3.4avg rating

5★

52.3%

4★

8.0%

3★

2.7%

2★

3.2%

1★

33.8%

Based on 600 analyzed reviews. Sentiment is improving: 77.7% of reviews in the last three months were positive, compared with 53.8% in the three months before that.

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