Customereye

Kinleigh Folkard & Hayward (KFH)

Real Estate & Propertywww.kfh.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 329 days (about 19 per month). Busiest month: 12% of reviews. Languages: en 100%.

Overall Score

51/100
+12.2 vs. last month3.76 ★ average rating · 200 reviews
51/100 from 200 reviews over 12 months, moderate confidence.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

50.6

Industry average 66.8

16.2 below average

Rating

3.76

Industry average 4.21

0.45 below average

Reply rate

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Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#541of 637 ranked in Real Estate & Property
Top 85% · Bottom Tier
#1 (best)#637 (worst)
#539Peer
#540Peer
#541This company
#542Peer
#543Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

68% of reviews positive, 32% negative

68%
positive
  • Positive68%
  • Neutral0%
  • Negative32%

Sentiment Balance

Covering September 2026 — 13 reviews, not the company's full review history.

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positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 77% of reviews in this period, with 23% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
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Theme Distribution

Share of theme mentions

Customer Support
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Loyalty
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Product Quality
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Onboarding
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Communication
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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