Customereye

flatfair

Real Estate & Propertyflatfair.co.uk

Review data last updated .

Based on public reviews and response behavior.

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200 reviews over 169 days (about 36 per month). Busiest month: 21% of reviews. Languages: en 100%, zh 1%.

Overall Score

57/100
Short observation window (169 days)
−6.3 vs. last month4.60 ★ average rating · 200 reviews
57/100 from 200 reviews over 6 months, moderate confidence. trend not shown: window under six months.

Real Estate & Property average: score 66.8, rating 4.21 stars, reply rate 55.5%, over 637 ranked companies · benchmark 6 Oct 2026

Score

56.8

Industry average 66.8

10.0 below average

Rating

4.60

Industry average 4.21

0.39 above average

Reply rate

—

Industry average 55.5%

not measured

Competitive Performance Rank

Among ranked Real Estate & Property companies

#488of 637 ranked in Real Estate & Property
Top 77% · Bottom Tier
#1 (best)#637 (worst)
#486Peer
#487Peer
#488This company
#489Peer
#490Peer

Only companies with enough recent, scoreable reviews are ranked.

Overall Customer Sentiment

Below Average

79% of reviews positive, 20% negative

79%
positive
  • Positive79%
  • Neutral1%
  • Negative20%

Sentiment Balance

Covering September 2026 — 31 reviews, not the company's full review history.

—
positive
  • Positive—
  • Neutral—
  • Negative—

Takeaway: Positive sentiment accounts for 74% of reviews in this period, with 26% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)
Hidden

Based on 6 months of reviews, too short to read a trend

Theme Distribution

Share of theme mentions

Onboarding
Hidden
Customer Support
Hidden
Response Speed
Hidden
Communication
Hidden
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How this analysis was produced

The figures on this page are calculated from a balanced sample of this company's reviews, spread across the period they were written rather than taken only from the most recent. The analysis identifies patterns across many reviews at once and is not intended as a judgement on any individual one. For a complete analysis covering all available feedback, using AI rather than automated rules, .

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