Keepmoat

Real Estate & Property • United Kingdomwww.keepmoat.com

Review data last updated August 10, 2026.

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Based on public reviews and response behavior.

Overall Score

69/100

−7.5 vs. last month4.48 ★ average rating · 600 reviews

Competitive Performance Rank

Among fully-analyzed Real Estate & Property companies

#11of 92

Top 12% · Top Tier

#1 (best)#92 (worst)

#9Peer

#10Peer

#11This company

#12Peer

#13Peer

Overall Customer Sentiment

Category Leader

85% of reviews positive, 15% negative

85%

positive

Positive85%
Neutral1%
Negative14%

Sentiment Balance

Covering November 2024 — 39 reviews, not the company's full review history.

Positive sentiment

Neutral sentiment

Negative sentiment

—

positive

Positive—
Neutral—
Negative—

Takeaway: Positive sentiment accounts for 85% of reviews in this period, with 15% negative and 0% neutral.

Sentiment Trend Over Time

Reviews (Count)

Showing 600 reviews across the months with enough data to chart reliably (min 3/month), most recent: November 2024.

Sentiment has been holding steady over the period shown.

Theme Distribution

Share of theme mentions

Customer Support

26.8%

Product Quality

18.0%

Loyalty

14.4%

Problem Resolution

11.1%

Onboarding

7.4%

Most feedback concerns Customer Support.

The most common complaint theme is Pricing, making up 4.2% of all theme mentions.

Churn Signal Score

Rule-based: negative-review share, churn-intent phrases, and sentiment movement over time.

MEDIUM33/100

33/100

signal score

•Built from a negative-review share of 31.0% across this company's analyzed reviews.
•1 review contain phrases that signal intent to leave, such as cancelling or switching provider.
•The share of negative reviews has held steady over time, so the trend doesn't move the score.

Reviewer Breakdown

Star split and recent-versus-earlier sentiment.

4.5avg rating

5★

84.5%

4★

2.0%

3★

1.5%

2★

1.0%

1★

11.0%

Based on 600 analyzed reviews. Sentiment is holding steady: 89.8% of reviews in the last three months were positive, compared with 84.8% in the three months before that.

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